TENANT

Non Emergency maintenance requests, expect to receive a response the following day. Please do not call the office for non-emergency related maintenance items please call 704-999-5400 or fill out our Maintenance Request form or fill out our Maintenance Request form. Non Emergency maintenance requests are processed in the order they are received. When requesting service, please give as much detailed information as possible. Make sure to give the best contact number to reach you.

To avoid charge backs for unnecessary maintenance visits please determine as much as practical that an actual maintenance problem exists before calling. We will return phone your phone call within the prescribed time period, and at that time will attempt to gather more information. Sometimes maintenance problems can be remedied via telephone by taking certain measures, if otherwise we will schedule a maintenance visit.

Maintenance Emergencies 704-621-1994: No heat in winter, no running water, water leaks. Be absolutely certain to leave an accurate return phone number and address when leaving a message, speaking very slowly and clearly. Failure to do so may result in a delay. Please make every effort to verify that an ACTUAL EMERGENCY exists before placing your emergency call.

If the property is on fire or you think you have a gas leak, leave the home and dial 911.

Please refer to your lease to review tenant responsibilities and other important information.

Make sure to change batteries in your smoke and co detectors at least every 6 months or more often if needed and change your air filters at least once every 90 days or more often if needed!!!